Shipping and Returns

Shipping

We ship our products from Southern California to anywhere in the world.

We offer free U.S. shipping on orders over $70, Free worldwide shipping on orders over $160.

Orders are processed Monday through Friday, excluding major holidays. Please allow 1-4 business days for your order to be processed and packed before shipping. The delivery time depends on the shipment courier and destination. Please note that delivery times are provided as a guideline only and may be subject to delays caused by payment authorization, stock availability, and/or customs clearance. Please allow 24 hours for your tracking number & shipping label to update.

Please make sure your address is correct. Work Piece cannot be held responsible for any delays or lost packages due to an incorrect address.

If you refuse a shipment from Work Piece, you are responsible for the original shipping charges and the cost of returning the package to Work Piece. We will refund you for your order minus the fees.

EU Orders

Free worldwide shipping on orders over $160.

We use IOSS. For orders equal to or less than 150 EUR, Work Piece collects VAT at check out. This way, the customers don’t pay taxes upon delivery. IOSS packages do not stop at customs, which results in no customs fee.

For orders over 150 EUR, the customers are responsible to pay all customs and VAT upon delivery.

Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees. If a package is returned to us due to the customer refusing to pay duties, the customer is responsible for the duty fees of import back to the US. We will refund you for your order minus the fees.

International Orders

Free worldwide shipping on orders over $160.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. To start a return, please send an email to workpiecestudio@gmail.com with the following information:

Order Number
Reason for return

For U.S. orders, if your return is accepted, we will send you a prepaid return shipping label and instructions on how and where to send your package. Please note that a return shipping and restocking fee of $7 will be deducted from your refund.

For countries other than U.S., if your return is accepted, please return your item(s) to our address (will be included in the Email). Kindly understand that we are an independent young brand and, although we would love to, we don’t have the structure yet to cover your return shipping and any reverse duties & taxes.

Items sent back to us without first requesting a return will not be accepted. Refunds will be processed once we receive and inspect the returned item. Please allow 7-10 business days for the refund to be processed back to your original form of payment.

Exceptions / Non-returnable Items

Custom products (such as special orders or personalized items) cannot be returned.
We do not accept returns on items marked as "final sale" or gift cards.
We are not responsible for improper care and maintenance of the products. Please view the Care Guide page for more details

Package Lost / Stolen / Damaged

We recommend purchasing insurance (Route Package Protection) at check out to help cover the cost of lost, stolen, or damaged packages. You can submit a claim through the email Route sent when placing your order, or file a claim here: https://claims.route.com/

For uninsured packages, we are not responsible if the package is lost or stolen after delivery. If your package is lost in transit, it is the carrier's responsibility. In this case, you may contact the carrier directly for help.